...the absolute 1) most stringent screening, 2) most comprehensive guarantees, 3) most accurate matching
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100% Deposit Guarantee
You get a free bond underwritten by NTUC Income to insure your deposits
CaseTrust & above 4⭐
Trustworthy firms that have been rigorously assessed
Precision Matching
Matched based on your exact requirements
Individually Vetted
We're the only platform with access to individual profiles
1-1 Guidance
We'll advise you and follow-up
at every step of the way
Standard CASE Contract
Renovators follow the CASE Contract which protects you
Service Warranty
Min. 12-month workmanship warranty
Fairer Prices
Quotes are itemised and broken down clearly with no hidden costs
Withholding Payment
5-10% withholding payment until proper handover of home is done
Progressive Payments
Proper payment schedule and no unnecessary upfront payments
Contract Review
We can help vet your contracts to ensure fairness
Dispute Resolution
Deadlocks? You can request for mediation at CASE
Feedback Management
Systems to manage and resolve complaints
Deposit Fraud
You might lose your deposits
Reno Nightmares
Reno is one the industries with the most complaints in SG
Wasted Time
Meeting renovators who cannot meet your needs
Extra Work & Headaches
Most likely assigned to a random unsuitable renovator
Reno Anxiety
Not knowing where to start
and confusion along the way
One-Sided Contracts
Unfair policies that puts you at a disadvantage
Insufficient Warranty
Defects are left unrectified
Hidden Costs
Dishonest lump sum quotations leading to unexpected mark-ups
Post-Reno Issues
No guarantees of rectification works and improper handovers
Unnecessary Payments
You're at risk of overpaying and suffering from reno delays
Unfairness & Hiccups
Getting yourself into one-sided contracts and reno hiccups
Unresolved Disputes
Ambiguous and/or unfair methods for resolving disputes
Unresolved Complaints
Silent treatment from dishonest renovators
Below are the nitty gritties of everything you need for peace of mind from start to dream home — 1. Finding Renovators, 2. Before Renovation, 3. During Renovation, 4. After Renovation.
CaseTrust is the accreditation arm of CASE (Consumers Association of Singapore).
As the official marketing partner of CaseTrust, we work exclusively with CaseTrust-accredited renovators who underwent rigorous assessment which includes the firm's policies, practices & systems, and professionalism of their staff.
You can expect CaseTrust-accredited renovators to follow good consumer practices that will protect you before, during, and after renovation. Learn More
You will work with Renovators who have at least 4 star reviews on neutral platforms like FB or Google.
Fake Reviews are rampant. Facebook is our preferred source of truth as you can check if users are real people e.g. account activity, no. of friends, profile photo, account creation date etc. Google Reviews comes in 2nd but it is harder to spot fake reviews there.
Renovation is an intimate process. You want control over the exact individual who works on your project. That's why in most cases, you'll be matched with specific individuals instead of random firms.
Every single one of them have been painstakingly interviewed, filmed, and profiled.You have complete transparency over how they're like, their reviews, and their past projects.
We're the only and largest database of over 800+ Individual Profiles(Apr'24).
We can match you with pinpoint accuracy. No one else does it like us.
The 'HomeMatcher', our proprietary matching tool currently uses 500+ datapoints(Apr'24) to find you the most suitable matches based on your budget, aesthetics, lifestyle, working style, property type, reno timeline and misc. requirements.
Coupled with the largest database of individual profiles, we can find you the most suitable renovators based on your specific needs.
You will be paired up with one of our team members.
Whether you're completely clueless or well-researched, we can advise and help you kickstart your search for the most suitable renovators. You can also expect follow-ups along the way to ensure your experience is good.
We've done this for 10,000+ of Singaporeans(Apr'24) with their own unique sets of specific needs. We can do this for you too.
All of your deposits will be safeguarded for free.
CaseTrust-accredited renovators are required to issue you a deposit performance bond for free.
The performance bond acts like an insurance to safeguard 100% of your deposit payments against closure, winding up and/or liquidation.
Every performance bond is underwritten by NTUC Income and issued under your name.
The bond is free for homeowners. No cost will be transferred to you as there is no incremental cost for the renovator. They only pay a small annual premium to insure their entire business.
*Renovators must undergo financial assessment to be eligible
Your contract will be transparent and fair.
CaseTrust-accredited Renovators must adopt the CaseTrust Standard Renovation Contract, which outlines each party’s obligations, cost breakdowns, schedule of works, defect liability period, delay liability, payment schedules etc.
Transparent Pricing: You’ll be receiving itemised quotations that displays pricing breakdowns clearly when working with CaseTrust-accredited renovators.
No Hidden Costs: Any potential additional costs and edits to the quotation have to be stated upfront under a variation order and agreed in writing between you and the CaseTrust-accredited renovator.
If you were to sign a contract with a Renovator eligible for the Safest-Smartest Assurance, we'll help you vet through the contract to ensure adherence to good consumer policies.
We'll also give you tailored advice on what to look out for, so you can proactively reduce reno hiccups.
You can also tell us anything. We'll keep it confidential and advise you in your best interests.
You'll never be asked to make unnecessarily huge upfront payments to CaseTrust-accredited renovators. Plus, payments are collected in milestones or phases.
For example, a 10% deposit upon contract signing, 30% upon commencement of renovation, 30% upon completion of masonry (wet) work, 25% a week before delivery of carpentry work, and 5% upon completion of renovation *Initial deposits are capped at a maximum of 25% of total cost
Your complaints/feedback will be resolved within 21 working days by CaseTrust-accredited Renovators.
One criteria for the CaseTrust-accreditation is to uphold a proper system for handling and resolving complaints. Proper documentations will be kept e.g. nature of complaint, manner in which complaint was resolved, time taken to resolve.
You will receive a workmanship warranty for a min. period of 12 months when working with CaseTrust-accredited Renovators.
In the event of any defects arising from the works during the Warranty Period, the renovator shall at its own cost, conduct the necessary rectifications works.
In the event where disputes cannot be resolved, CaseTrust-accredited Renovators are committed to attend mediation at CASE to reach an amicable settlement with homeowners.
You will only make the final payment only after rectifications are made.
This is usually a pre-agreed amount of 5-10% stated in the payment schedule.
You must still do your due diligence on: 1) Meeting & Comparing & 2) Setting Expectations.
While we've got your back, Let's keep it real — nothing is ever a silver bullet & reno hiccups do happen! Our main role is to set you up for the perfect 'dates', however, we won't be liable for your 'happily ever after.' Anything beyond the matching process is simply out of our control!
But... Fear Not! If you rom-com starts to feel like a horror movie, please reach out to us. We'll thoroughly investigate the situation and ensure the renovator is answerable to you.
If further escalation is required, we promise to get you in-touch with our trusty partners at CaseTrust. Any bad actors will be blacklisted by us.
Think of it like dating... You wouldn't settle down with the first person you meet, right? At the same time, it is a two-way street! Renovators will never prioritise a homeowner who is disrespectful or reluctant to meet in-person.
Golden Rules to follow:
Must-knows:
All CaseTrust-accredited firms have both a quality assurance and service staff training system.
However, quality and service expectations are highly subjective based on your personal standards. For example, one person might expect custom craftmanship while another person might be satisfied as long as the work is done neatly and functions well.
We highly recommend setting expectations with your renovators before signing the contract to ensure you're on the same page.
We've written an article on this, but here's the TLDR:
Is HomeMatch Free?! (Spoiler Alert: Yes😏)
There's no catch! Our Matching service is 100% free for Homeowners. You don't have to worry about additional mark-ups when engaging Renovators you meet from HomeMatch.
Here are the facts...
1) Unlike most platforms, we do not collect sales commissions. We profit by charging Renovators an upfront advertising fee (it might be even lower than their own advertising costs!). This enables us to be a neutral party that makes recommendations in your best interest!
2) Our job is to ensure a win-win. As much as we're finding you the most suitable renovators, we're also helping renovators find the most suitable homeowners for their business 😆
3) Also... all Renovators we recommend are CaseTrust-accredited. So, you'll receive itemised quotations to prevent hidden costs
What is the HomeMatch's Safest-Smartest Assurance?
The Safest-Smartest Assurance was born out of our commitment to help you avoid renovation nightmares.
It is a free service that is designed to protect you before, during, and after the renovation.
Some highlights are: 100% Deposit Guarantee, Warranty, Standard CASE contract, Fairer Prices, Dispute Resolution etc.
Learn More
How does the Matching work?
1. We will clarify on your specific renovation needs
2. Our matching algorithm considers your budget, aesthetics, lifestyle, working style, property type, reno timeline and misc. requirements to find you the most suitable renovators.
Learn More
Can I meet Contractors instead of Interior Designers?
Yes you can! You'll have the option to be Matched with Main Contractors only.
How long do you take to get back to me?
Really quick. Usually during the same working day.
If you're busy and prefer us to get back to you on another time, just let us know after requesting a match. We will accommodate to your needs 👍
Why are the Renovators on HomeMatch trustworthy?
As the Official Marketing Partner of CaseTrust, we only Match you with Renovators from CaseTrust-accredited firms that underwent rigorous assessment. They are also required to offer service guarantees such as 100% deposit guarantees, min. 12 month warranty, standard contracts (w/ progressive payment and itemised pricings), and mediation if needed.
We've made sure that all Renovators are from firms with at least 4+ Stars on FB or Google.
Also, every single individual personnel have been painstakingly interviewed, filmed, and profiled. You have complete transparency over how they're like, their reviews, and their past projects.
Learn More
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