Enquire via HomeMatch for the Safest-Smartest Assurance:
HomeMatch is the Official Marketing Partner of CaseTrust and exclusively onboards CaseTrust-accredited renovators.
â3 Reasons why it is better to enquire via HomeMatch:
1. Additional Layer of Screening & Guarantees: We offer the Safest-Smartest Assurance, an additional layer of vetting that ensures all renovators have at least 4-star reviews on neutral platforms like Facebook and Google. We also individually screen each interior designer before onboarding them. If you choose to sign a contract with a renovator eligible for the Safest-Smartest Assurance, weâll help you in vetting the contract to ensure it aligns with consumer-friendly policies. You'll also be protected by guarantees such as 100% deposit protection, warranty, dispute resolution etc.
â2. Avoid Wasting Time : Our proprietary HomeMatcher tool (powered by 500+ data points as of Apr â24) identifies the most suitable matches based on your budget, aesthetics, lifestyle, working style, property type, renovation timeline, and more. With the largest database of individual renovator profiles, we donât just connect you to a firm â we match you with the right person within the firm for your project. This greatly increases your chances of finding the right renovator on the first try while saving you hours of wasted time meeting unsuitable ones.
â3. 1-1 Guidance: You will be paired up with one of our team members. Whether you're completely clueless or well-researched, we can advise and help you kickstart your search for the most suitable renovators. You can also expect follow-ups along the way to ensure your experience is good. We've done this for 10,000+ of Singaporeans(Apr'24) with their own unique sets of specific needs. We can do this for you too.
Our service is 100% free for homeowners. You wonât have to worry about additional mark-ups when engaging with renovators through our platform. Unlike most platforms, we do not take sales commissions. Instead, we charge renovators an upfront advertising fee, which may even be lower than their own advertising costs.This unique approach allows us to remain a neutral party that prioritises making recommendations that are truly in your best interest.
Aside from passing CaseTrustâs rigorous checks for good business practices and fair consumer policies, renovators are required to follow a stringent set of criteria that includes the use of the CaseTrust Standard Renovation Contract.
In a nutshell, youâll be protected before, during, and after renovation:
â1. 100% Deposit Guarantee:
All of your deposits are safeguarded by a performance bond (free for homeowners) in case of closure, winding up and/or liquidation.This is the only guarantee in the industry that secures 100% of your deposits â far surpassing the limited protection of $50,000 typically offered by other third parties and renovation platforms in Singapore.
â2. Min. 12 Months Warranty:
You will receive a workmanship warranty for a min. period of 12 months.Defects will be rectified at the renovation firmâs own cost.
â3. Withholding Payment:
You will only make the final payment (pre-agreed in contract) only after rectifications are made.This incentivises your interior designer or contractor to conduct a proper handover after the renovation.
â4. Transparent Pricing:
Your renovation quotation will itemised.This means that pricing breakdowns and additional costs are stated clearly â reducing the likelihood of hidden costs.
â5. Progressive Payments:
Payments are collected in fair milestones or phases. As such, you wonât have to make unnecessary upfront payments. For example, a 10% deposit upon contract signing, 30% upon commencement of renovation, 30% upon completion of masonry (wet) work, 25% a week before delivery of carpentry work, and 5% upon completion of renovation.
â6. Feedback Management & Mediation Services:
There are proper systems in place to handle feedback if there are disputes regarding the home renovation project.If you reach a deadlock with your Renovator on a dispute, you can request for mediation at CASE which accredited Renovators are required to attend.
The CaseTrust accreditation for Renovation Businesses scheme was launched in 2004 to raise industry standards by requiring accredited interior design firms and contractors to adopt fair consumer practices.
A CaseTrust-accredited interior designer or contractor that displays the CaseTrust mark underwent rigorous assessment which verified that it has good business practices and follow fair consumer policies. Areas of assessment include the firm's policies, practices & systems, and professionalism of their staff.
According to the Consumers Association of Singapore (CASE), the renovation industry consistently ranks among the top 10 with the highest number of complaints. If you choose to work with a non-CaseTrust accredited interior designer or contractor, it is crucial to conduct thorough due diligence. Without this, you may risk engaging an unreliable renovation firm, encountering unfair contractual terms, and being left unprotected in the event of a renovation mishap.
While CaseTrust provides a list of accredited businesses, you can also explore HomeMatchâs List of CaseTrust Interior Designers & Contractors, where you can easily view firm profiles, past projects, customer reviews, and receive personalised recommendations for a more comprehensive comparison. Bonus: If you enquire with an eligible firm via HomeMatch, you'll be protected under the Safest-Smartest assurance e.g. contract checks, 100% deposit guarantees, individual screening, precision matching etc.
Look for the CaseTrust logo or cross-check via CaseTrust's Directory. On HomeMatchâs List of CaseTrust Interior Designers & Contractors, all renovation firms are CaseTrust-accredited by default, so homeowners donât need to double-check.
Yes. You can use HomeMatchâs List of CaseTrust Interior Designers & Contractors to browse the profiles and reviews of CaseTrust-accredited renovators. To ensure reviews are genuine, they are compiled from neutral sources like Facebook and Google. They also do their best to filter out spam and fake reviews.
âBetterâ is subjective, and it wouldnât be fair to assume that all non-accredited renovators are bad; many do good work. What CaseTrust offers is a shortcut: it helps homeowners quickly identify firms that have been rigorously assessed and are committed to fair consumer practices. That said, accreditation isnât a silver bullet. If you choose a non-accredited renovator, we strongly encourage you to do your due diligence before committing.
Some of the most common renovation scams in Singapore include hidden costs, renovators disappearing after collecting deposits, and projects left incomplete. By choosing a CaseTrust-accredited interior designer or contractors, youâll be safeguarded with a 100% deposit guarantee, a minimum 12-month workmanship warranty, transparent contracts, and access to mediation support through CASE if disputes arise.
HomeMatch makes it simple to search for any CaseTrust-accredited renovator. As the Official Marketing Partner of CaseTrust, our listings are updated weekly to reflect the latest changes.
âOn our platform, you can compare CaseTrust renovators side by side â view their profiles, portfolios, and reviews all in one place.
Apply filters to quickly narrow down firms that fit your requirements e.g. budget, style, expertise required, location etc.
âIf you enquire with an eligible CaseTrust interior firm via HomeMatch, youâll also enjoy the complimentary Safest-Smartest Assurance, which includes contract checks, 100% deposit protection, individual screening, and precision matching.
Not sure who to choose or just want a shortcut? Click on the âRecommend Meâ button and let us do the work.
Our proprietary HomeMatcher tool (using 500+ data points as of Apr â24) finds the most suitable matches based on your budget, aesthetics, lifestyle, working style, property type, renovation timeline, and other requirements.
With the largest database of individual renovator profiles, we donât just match you with a firm, we match you with the right person within the firm for your project.
Because our system analyses more than 500+ data points(Apr â24), itâs impossible to condense this level of detail into a simple interface for homeowners to use themselves. Instead, HomeMatcher processes it all behind the scenes, delivering recommendations with pinpoint accuracy.
This not only improves your chances of finding the right renovator the first time, but also helps you avoid wasting hours meeting wrong ones.
