Where to Find CaseTrust-accredited Renovation Firms (And How to Know If They’re Legit)

2 min read

Special Thanks:

No items found.

In 2024, CASE (Consumer Association of Singapore) received 962 complaints against renovation contractors and about 97% were against non CaseTrust-accredited contractors.

This highlights the risks involved when hiring unreliable contractors.

We’ll be sharing more about how you’re protected when engaging CaseTrust-accredited renovation firms and how you can find them easily.

Tables of Content

What is CaseTrust?

CaseTrust is the accreditation arm of the Consumers Association of Singapore (CASE).

This accreditation scheme was created to raise standards in the renovation industry and give homeowners peace of mind.

The Role of CaseTrust in Renovation?

An interior renovation firm that displays the CaseTrust mark has undergone rigorous assessment to ensure good business practices.

Areas of assessment include the firm's policies, systems and professionalism of their staff.

By earning the CaseTrust accreditation, the firm demonstrates their commitment to fair trading and transparency.

Why Choose CaseTrust-accredited Renovation Firms?

Engaging a CaseTrust-accredited renovation firm provides essential safeguards before, during and after your renovation.

For example, all CaseTrust-accredited renovation firms are required to provide 100% deposit guarantee to combat renovation deposit scams.

Sample of 100% Deposit Guarantee Performance Bond provided by CaseTrust-accredited Renovators

‍

‍Did you know: Over $1.93 million were lost in 2024 due to prepayment of services that were never delivered. The renovation industry alone accounted for a third of those losses! 🚩😱

Nobody Around Us Could Recommend a Good ID

It was almost like they didn’t exist - so we started our search on Google. HomeMatch came across as a no brainer for us to try because of their case trust accredited IDs, clear outline of their services and the fact that they came at no cost to us. The communication with HomeMatch were always swift, clear and helpful. From our online form, they called and clarified our needs then set about to match us with five IDs. We were able to view their profiles, portfolios and video snippets which were handy when it came to comparing meeting them in person whether they were authentic. Four of the five IDs contacted us swiftly and met with us twice - the first time to understand our requirements and floor plan and the second time to propose layout and itemized quotation. Same went for the fifth ID who was a later match because the initial match was not able to meet us. HomeMatch really came through with promptly replacing the initial recommendation such that the replacement ID was able to meet us the very next day. We were able to select an ID from the five based on all our interactions and although the process from contacting HomeMatch to signing with ID took 2 months it would have taken even longer had we tried to source IDs from the wild. HomeMatch services didn’t end with us signing the contract. HomeMatch reviewed our contract and advised us of its pros and shortcomings. They also provided critical tips that will help make our renovation journey a successful one. Although our Reno work have not begun we know that clear communication works best and we can always count on HomeMatch should we need them again.

Sit Back — Your Renovation’s in Safe Hands

No more worries. HomeMatch will recommend you trusted & suitable renovators, check your contract, and protect 100% of your deposits!

Recommend Me!

What is the Easiest Way to Meet CaseTrust-accredited Renovators?

Use HomeMatch!

As the official marketing partner of CaseTrust, we only match you with renovators from CaseTrust-accredited renovation firms.

Did you know: Our recommended CaseTrust-accredited renovation firms also have minimally 4 stars reviews on their Google/Facebook. ✅

List of CaseTrust-accredited Renovation Firms

Our platform also features a user-friendly interface designed to help you find CaseTrust-accredited renovation firms in Singapore.

You can browse through the comprehensive list of firms and utilise filters to refine your search.

CaseTrust-accredited Renovation Firm List on HomeMatch's website

‍

You have the flexibility to check reviews, see portfolios, view exclusive promotions, and even make direct enquiries.

Most Importantly…

Look out for firms with the ‘Safest-Smartest’ tag for added assurance!

‍What is Safest-Smartest Assurance?

It is a free opt-in service that provides an additional layer of support before, during, and after your renovation.

Some of the comprehensive guarantees we provide includes:

✅ Precision matching

✅ Helping you vet your contract for fair practices

✅ 100% deposit guarantee

✅ Min. 12 months workmanship warranty

✅ Progressive milestone payments terms

✅ Dispute resolution, etc

Nobody Around Us Could Recommend a Good ID

Sit Back — Your Renovation’s in Safe Hands

No more worries. HomeMatch will recommend you trusted & suitable renovators, check your contract, and protect 100% of your deposits!

Recommend Me!

What is the Smartest Way to Meet CaseTrust-accredited Renovators?

By using HomeMatch!

Our service is completely FREE! You don't have to worry about additional mark-ups when engaging renovators through our platform.

Plus we quickly help match you with only renovators who can meet your needs! Avoid wasted time and headaches for free.

So… How do HomeMatch Make Money?

Unlike most platforms, we do not collect sales commissions.

We profit by charging the renovation firms an upfront advertising fee (It might be even lower than their own advertising costs!). This enables us to be a neutral party and share recommendations or advice in your best interest!

Fun Fact: This is actually the top non-renovation related question we get from speaking with homeowners daily! 😅

‍

CaseTrust, however, is not a guaranteed silver bullet. About 3% of renovation-related disputes last year came from CaseTrust-accredited renovation firms.

The key difference is that every complaint against a CaseTrust-accredited renovation firm was resolved!

This is likely because these firms must attend mediation at CASE if requested and have a structured feedback system that ensures disputes are addressed within 21 working days.

While it’s not compulsory, choosing to work with a CaseTrust-accredited renovation firm should be a no-brainer for homeowners who want greater protection and peace of mind.

Let us find you the most suitable renovator to speak with! 👇🏻

Find The Most Suitable CaseTrust-accredited Renovators Who Can Meet Your Specific Needs.

Avoid wasting time and we’ll match you with CaseTrust-accredited interior designers who meet your specific needs.

Match Me!

It's Free!

Absolute most stringent screening & comprehensive guarantees

CaseTrust-Accredited Only 4+ Stars Reviews Only Individual Screening 100% Deposit Guarantee Service Warranty Standard CaseTrust Contract No Hidden Cost Progressive Payments Fairer Prices Contract Review 1-1 Guidance Precision Matching Dispute Resolution Feedback Management Withholding Payment

Must-Knows: